video1.0<iframe src="https://www.loom.com/embed/9614b2037be94155a71aad86c1ff409e" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/9614b2037be94155a71aad86c1ff409e-2454f12cc8d13da6.gif812.98In this video, I dive into the retention team module and explain the concept of retention risk, which identifies potential service cancellations. I share insights from our analysis of cancellation calls, revealing that customers often reach out multiple times before deciding to cancel. I recommend focusing on high-risk calls to address issues proactively. Please take a look at the recommended next steps provided by the AI to help retain customers effectively.