video1.0<iframe src="https://www.loom.com/embed/96a5c738f03f4475a3e41c123d0e6c16" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/96a5c738f03f4475a3e41c123d0e6c16-full-1718204649129.jpg189.721This video explains the purpose of the wildcard element and how to implement it successfully. Find the full help centre article here: https://intercom-help.eu/superx/en/articles/25035-get-started-whatsapp-templates