video1.0<iframe src="https://www.loom.com/embed/979d0cc5c571465eac0de7900c0c4b1b" frameborder="0" width="1152" height="864" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>8641152Loomhttps://www.loom.com8641152https://cdn.loom.com/sessions/thumbnails/979d0cc5c571465eac0de7900c0c4b1b-0679e33916cb46b6.jpg435.909In this video, I walk you through the ticketing module of Sprinklr Lite, highlighting how it integrates various communication platforms like email, social media, and messaging apps. I demonstrate how to manage tickets, respond to customers, and utilize AI features for efficient communication. Please pay attention to the ticket properties and collaboration options, as these are crucial for our workflow. I encourage you to explore these features and let me know if you have any questions!