video1.0<iframe src="https://www.loom.com/embed/97db9540bc5c45f7bc7b6da9cec29477" frameborder="0" width="1720" height="1290" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12901720Loomhttps://www.loom.com12901720https://cdn.loom.com/sessions/thumbnails/97db9540bc5c45f7bc7b6da9cec29477-00001.gif489.6333333333345Hey future pylons! In this quick demo video, I, Marty, one of the co-founders of Pylon, will show you how to effectively use our platform to manage your customer operations across Slack channels. I'll demonstrate how Pylon turns every customer message into a conversation unit, assigns statuses and assignees, and allows seamless discussion with teammates. You'll learn how to triage messages, group related conversations, assign messages to others, create tickets, and respond directly. I'll also show you how Pylon provides visualizations of conversations, supports easy redirection of support questions, and offers analytics for tracking support metrics and workload. Additionally, I'll explain how Pylon syncs conversations with your CRM and enables broadcasting messages to multiple customer channels with tracking capabilities.