video1.0<iframe src="https://www.loom.com/embed/98ec5ef226f1463baa17d52312acdfbc" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/98ec5ef226f1463baa17d52312acdfbc-e3dd312bb8087704.gif204.555In this video, I address the ongoing issue of customers and families not receiving emails for digital forms, death certificate working copies, and ID verification due to certain trigger words in subject lines being flagged by email servers. We've identified that the word "required" is often seen as threatening, leading to emails being blocked or sent to spam. To resolve this, I recommend changing "required" to "requested" in all email templates, particularly for digital forms and reminders. Please make sure to edit all templates accordingly and save the changes. Your attention to this matter will help ensure smoother communication with our clients.