video1.0<iframe src="https://www.loom.com/embed/9aacfe98ad92479d90875ddb49c21ff8" frameborder="0" width="1362" height="1021" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>10211362Loomhttps://www.loom.com10211362https://cdn.loom.com/sessions/thumbnails/9aacfe98ad92479d90875ddb49c21ff8-11aa16a117156cee.gif188.117334This Loom explains how to view and handle failed payments in the Sunbound operator portal. View all incoming transactions under the Transactions page, where you can filter by residence name, payer name, date range, last four of the payment method, and status to find failed payments. Clicking a failed transaction shows details like payment date, amount, payment method, and the exact failure reason via the payment failed info button or button hover. Failed payments also appear in the homepage Tasks section, and each task lets you resend a payment reminder, add a payer’s new default payment method, mark the account as offline, or complete or remove the task to clear the notification.