<?xml version="1.0" encoding="UTF-8"?><oembed><type>video</type><version>1.0</version><html>&lt;iframe src=&quot;https://www.loom.com/embed/9b551d79cfe54049b7065531f3d6110d&quot; frameborder=&quot;0&quot; width=&quot;1850&quot; height=&quot;1387&quot; webkitallowfullscreen mozallowfullscreen allowfullscreen&gt;&lt;/iframe&gt;</html><height>1387</height><width>1850</width><provider_name>Loom</provider_name><provider_url>https://www.loom.com</provider_url><thumbnail_height>1387</thumbnail_height><thumbnail_width>1850</thumbnail_width><thumbnail_url>https://cdn.loom.com/sessions/thumbnails/9b551d79cfe54049b7065531f3d6110d-e94c27d4b87d79e4.gif</thumbnail_url><duration>94.06</duration><title>Navigating the Support Portal Features 📑</title><description>In this video, I walk you through the core features of the Support Portal. You can access it from the Dashboard under Resources. I highlight how to view your tickets from the past 365 days, including open and closed tickets, and how to filter them by various time frames. I also demonstrate how to create a new support ticket by selecting the appropriate request from the drop-down menu. Please take a moment to familiarize yourself with these features.</description></oembed>