video1.0<iframe src="https://www.loom.com/embed/9bccffc1c52c4bc4871d7062784de249" frameborder="0" width="1434" height="1075" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>10751434Loomhttps://www.loom.com10751434https://cdn.loom.com/sessions/thumbnails/9bccffc1c52c4bc4871d7062784de249-9e223b6295891172.gif1034.837In this video, I explain the contact specialist feature within the MyPersonas platform, designed to escalate specific questions to designated specialists rather than the MyPersonas owner. I walk through a scenario involving an HR myPersona that can efficiently delegate time-off requests to the appropriate managers. I detail how to set up specialists and contact reasons, allowing for tailored responses based on user inquiries. Additionally, I demonstrate how to manage this feature in bulk using CSV files for larger teams. Please ensure you review the accompanying article for further details and reach out if you need assistance with accessing this custom feature.