video1.0<iframe src="https://www.loom.com/embed/9cd9a1a1d0594b64816178a7e2747cfd" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/9cd9a1a1d0594b64816178a7e2747cfd-00001.gif220.06In this video, I discuss the use of templates in conversations, specifically SMS and email templates. These templates can be used for quicker communication and to maintain a consistent message. I explain how to use the templates and highlight the ones that are automatically used in automatic communications. Additionally, I provide examples of templates for different scenarios, such as answering FAQs and sending monthly billing information. By using these templates, we can streamline our communication process and ensure a professional and efficient response.