video1.0<iframe src="https://www.loom.com/embed/9d41667ee6ff46fa9516afe3b9574a02" frameborder="0" width="1728" height="1296" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12961728Loomhttps://www.loom.com12961728https://cdn.loom.com/sessions/thumbnails/9d41667ee6ff46fa9516afe3b9574a02-1715777730619.gif216.467In this video, I explain how to route calls to specific groups of agents using our platform. I provide two scenarios where this feature can be used: language-based routing and store-based routing. I demonstrate how to create new call routings and groups, add agents to the groups, and integrate the routing functionality into your website or product page. This video is a step-by-step guide with important information and action steps for viewers to implement the routing feature.