video1.0<iframe src="https://www.loom.com/embed/9ddaf87636734f8f963fbae42fd0f31f" frameborder="0" width="1918" height="1438" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14381918Loomhttps://www.loom.com14381918https://cdn.loom.com/sessions/thumbnails/9ddaf87636734f8f963fbae42fd0f31f-2817720833563790.gif874.121In this video, I provided a demo of our AI-enhanced KCS application, showcasing how it streamlines ticket management and resolution processes. I highlighted features like solution likelihood indicators and AI-generated troubleshooting playbooks that significantly improve efficiency and reduce time to resolution. By adopting this tool, we could save approximately $78,000 annually through case deflection and shift-left savings. I encourage you to explore the application and consider how we can further mature our KCS practices to maximize these benefits. Your feedback and participation in using this tool will be crucial for our success.