video1.0<iframe src="https://www.loom.com/embed/9dfcc6b786e345f4a6c341b35227b33a" frameborder="0" width="1232" height="924" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>9241232Loomhttps://www.loom.com9241232https://cdn.loom.com/sessions/thumbnails/9dfcc6b786e345f4a6c341b35227b33a-46c1b0c7cf8209fb.gif126.827In this video, I explain how to get help when you're experiencing issues with repeated instructions or knowledge base updates that aren't yielding the expected results. If you extract the same document twice within 10 minutes or update the knowledge base three times in that timeframe without success, a 'Having Trouble' dialog will appear. You can click 'Let Us Help' to send the context directly to support, ensuring they receive the exact details to assist you faster. After submitting your request, you can check the messages in the chat to track your communication with support. Please make sure to utilize these features if you're facing any challenges!