<?xml version="1.0" encoding="UTF-8"?><oembed><type>video</type><version>1.0</version><html>&lt;iframe src=&quot;https://www.loom.com/embed/9f2d89a08897426aa1c72ce6bb7b7f72&quot; frameborder=&quot;0&quot; width=&quot;1920&quot; height=&quot;1440&quot; webkitallowfullscreen mozallowfullscreen allowfullscreen&gt;&lt;/iframe&gt;</html><height>1440</height><width>1920</width><provider_name>Loom</provider_name><provider_url>https://www.loom.com</provider_url><thumbnail_height>1440</thumbnail_height><thumbnail_width>1920</thumbnail_width><thumbnail_url>https://cdn.loom.com/sessions/thumbnails/9f2d89a08897426aa1c72ce6bb7b7f72-d2ea67af07c05a2a.gif</thumbnail_url><duration>109.314</duration><title>Linking Knowledge to Your Persona for Better Support 🔗</title><description>In this video, I walk you through the process of linking the knowledge library to your persona after adding knowledge to it. I demonstrate how my default persona includes all 47 sources, while the support persona has only four relevant sources enabled. You’ll see how easy it is to enable or disable sources, like adding the change log for support or disabling the AppSumo launch if it’s not relevant. The key takeaway is understanding how to customize your persona with the right knowledge sources. Please take a moment to review your personas and adjust the knowledge sources as needed.</description></oembed>