video1.0<iframe src="https://www.loom.com/embed/9f4043b39bde496d87103031f521a960" frameborder="0" width="1800" height="1350" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>13501800Loomhttps://www.loom.com13501800https://cdn.loom.com/sessions/thumbnails/9f4043b39bde496d87103031f521a960-1ad17e32aab16a9f.gif354.475Hi everyone, I'm excited to introduce Uniportal AI, our new AI assistant designed specifically for MSP helpdesk operations. In this video, I demonstrate how it efficiently handles a password reset ticket, reducing what typically takes 7 to 10 minutes down to under a minute. The assistant seamlessly integrates with ConnectWise PSA, automating tasks like user verification and email drafting while keeping technicians in control. I encourage you to explore how this tool can enhance our ticket management process.