video1.0<iframe src="https://www.loom.com/embed/9f970ff03ec541d5b423196d9fc00cbd" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/9f970ff03ec541d5b423196d9fc00cbd-f344284d152a1b47.gif191.637This Loom explains how to triage and choose outreach interventions for students in an agent queue based on their preferred communication method. It highlights Jamal, noting his suggested interview is an inbound call because Jamal is easiest to reach by phone, and the goal is to address that his VOT physical exam is overdue and that he is moving slower than peers, with a focus on helping him speed up. It then covers Duane, who prefers email, and shows that since Duane’s only inbound communication is email, outreach should be sent via email from successatemergecareer.com or supportatemergecareer.com. The presenter does not send the message during the walkthrough.