video1.0<iframe src="https://www.loom.com/embed/a00c29517a854fc6aba39f29925f6180" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/a00c29517a854fc6aba39f29925f6180-70f759965e0f50f1.gif191.234This Loom explains how Brightwood After Hours Service captures and fulfills after-hours commercial truck parts requests automatically. Lane Smith shows a call where a fleet customer asks for brake pads for a 2021 Mac Anthem, and the system confirms standard-duty availability and provides part number BPSTD013. The call is automatically logged with structured make, model, year, part number, availability, and order status, and an SMS sends updates through the existing messaging stack. By 6:30 a.m., the parts manager sees a prioritized overnight queue with down units flagged and stock status pulled, enabling callbacks before the counter opens.