video1.0<iframe src="https://www.loom.com/embed/a0784db06ad74eb5a7fde7c352a9b1be" frameborder="0" width="1908" height="1431" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14311908Loomhttps://www.loom.com14311908https://cdn.loom.com/sessions/thumbnails/a0784db06ad74eb5a7fde7c352a9b1be-d5ebd36d9edd80ac.gif388.393This Loom explains how to sign into Empath using the new login screen and identity provider. It describes getting a sign-in link from app.empathmsp.com for email based access and notes that Outlook may suppress images in the email, requiring downloading the picture to reveal the magic link. It then recommends using social authentication by signing in with Microsoft or Google, which works as long as it is enabled in Entra or Google workspace and is not SAML SSO. If login problems occur, it instructs viewers to open a support ticket via the question mark icon or email support@empathmsp.com. It also mentions that as of August 2026, it is highly unlikely the sign-in email was not sent if it is not received, and refers to a knowledge base article for whitelisting domains and services.