video1.0<iframe src="https://www.loom.com/embed/a0e075e995824ceb978beb66a3be5d5d" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/a0e075e995824ceb978beb66a3be5d5d-7ee7f7af1a2d3e53.gif152.225This Loom explains how to review complaints, feedback, and incident and near-miss reports in PharmSeaHike. It starts with checking registers in Monday to find open incidents, confirming follow-up actions, due dates, statuses, and whether items still need escalation to quality improvement, including via an incidents open or closed view. It then covers reviewing customer feedback by monitoring submission notes, owners, pharmacy names, and any outstanding items, and closing an item by updating its incident status once satisfied. Finally, it shows where to read feedback within the Pharmacy Hub platform under Policies and Procedures, folder E, Customer Feedback.