video1.0<iframe src="https://www.loom.com/embed/a15c5614ede64774ace703aac39f6edb" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/a15c5614ede64774ace703aac39f6edb-c624521e3d312865.gif78.633This Loom explains how to handle canceled or missed follow up appointments in the scheduling system. It instructs viewers to click into each follow up to review the patient’s scheduling notes, missed appointment details, and appointment history before contacting them. Based on the patient’s preference, the team should choose SMS, add a call note, or email to book the next appointment, and record the contact outcome in the notes. If the patient wants to reschedule, viewers should use the reschedule option; if they do not respond or ask to be contacted later, they should postpone and select a new follow up date.