video1.0<iframe src="https://www.loom.com/embed/a16991d7f9584060afcf8c12cdf49dfa" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/a16991d7f9584060afcf8c12cdf49dfa-ed9946a83ee8c6a8.gif166.251This Loom explains how to review possible duplicate contact records in Member365 CRM and merge the correct information into one record. From the CRM dashboard under Administration Alerts, the presenter opens Contact Records Duplicate Alerts, selects Michael Foley’s possible matches, and clicks Review to compare the main record against duplicates using details like email and mailing address. After confirming the match, the presenter chooses Compare and Merge, Continue, and selects which data to carry over, with the option to swap contacts and exclude tags. A confirmation popup appears before merging, and the viewer can then view the merged contact details.