video1.0<iframe src="https://www.loom.com/embed/a1dda444a7d9468cb6d41f7d50b6abd2" frameborder="0" width="1852" height="1389" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>13891852Loomhttps://www.loom.com13891852https://cdn.loom.com/sessions/thumbnails/a1dda444a7d9468cb6d41f7d50b6abd2-e6981719479ee868.gif67.432This Loom explains a solution to the hospitality problem of first-time guests arriving without relevant hotel knowledge. It describes imagining a Calistoga stay for specific dates where the guest sees options tailored to their preferences, such as enjoying kayaking and tourist activities while disliking cycling. Based on this, the hotel prepares a brief in advance with exactly what staff should arrange for arrival, including souvenirs, do and donts, and suggested activities. The goal is for staff to know who the guest is and how to pamper them from the moment they arrive.