video1.0<iframe src="https://www.loom.com/embed/a29cfd5f967042a78ad12ac9d4f8c77b" frameborder="0" width="2308" height="1731" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>17312308Loomhttps://www.loom.com17312308https://cdn.loom.com/sessions/thumbnails/a29cfd5f967042a78ad12ac9d4f8c77b-ab6bd97764140a66.gif245.908In this video, I walk you through the functionality we have for tagging claims, which can significantly enhance our workflow for warranties and returns. I demonstrate how customers can file warranty claims and select their preferred resolutions, such as replacements or gift cards, which we can then tag for easier management. I also highlight how we can create custom views based on these tags to streamline our processes. Additionally, I show how to set up automation rules for tagging claims based on customer responses. Please take a moment to review this functionality and consider how it can improve our claims management.