video1.0<iframe src="https://www.loom.com/embed/a363d5dadaca463ebb09c2f7d13b8a7d" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/a363d5dadaca463ebb09c2f7d13b8a7d-278785c2d4550d93.gif125.142In this video, I walk you through how to troubleshoot message delivery issues with your contacts. If someone claims they didn't receive your message, you can check the engagement screen to see if it was delivered or opened. I also explain how to guide them to check their spam or promotional folders and ensure they have your email marked as a safe sender. Please make sure to verify their email address and their opt-in status for the relevant topics and groups.