video1.0<iframe src="https://www.loom.com/embed/a41596b1106a4cfd85e7e7ce08afef60" frameborder="0" width="2998" height="2248" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>22482998Loomhttps://www.loom.com22482998https://cdn.loom.com/sessions/thumbnails/a41596b1106a4cfd85e7e7ce08afef60-8b671414897396d5.gif297.643In this video, I walk you through how to effectively use the external email feature in Wilmo to communicate with third parties regarding customer tickets. I demonstrate this by addressing a ticket about a missing package and show you how to send an email to the shipping partner, GLS, to inquire about the order status. Once I receive their response, I explain how to relay that information back to the customer. I encourage you to utilize this feature to enhance your ticket resolution process and ensure you provide accurate updates to customers.