video1.0<iframe src="https://www.loom.com/embed/a47893dcf4d84498802b1f09e6e32dea" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/a47893dcf4d84498802b1f09e6e32dea-f4c7e473e771d2d7.gif73.818233In this video, I demonstrate how to capture problems within our Tokuhiti instance using the contact support new ticket option. I walk through the process of reporting a recurring high latency issue, selecting the appropriate category, subcategory, affected services, impact, and urgency before submitting the form. After submission, I confirm that the problem management team will review the issue and keep us updated. I also show how to access the problem records in the portal to view our entry. Please ensure to follow this process for any future problem reporting.