video1.0<iframe src="https://www.loom.com/embed/a495dddaefa44b4fbe7356c66c1ee00a" frameborder="0" width="3824" height="2868" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>28683824Loomhttps://www.loom.com28683824https://cdn.loom.com/sessions/thumbnails/a495dddaefa44b4fbe7356c66c1ee00a-5380498cc0fef2de.gif92.141667This Loom demonstrates how to manually redeem or remove a loyalty coupon in lead connector. It starts by searching for the contact and tapping the blue text that opens the loyalty card details page. The example shows a loyalty reward after 10 completed visits, and then you can either redeem the coupon or void it to remove the coupon from the customer. When redeeming, the system records a timestamp and points revert back to zero so the customer can start earning again.