video1.0<iframe src="https://www.loom.com/embed/a49aba2aeaeb4bed8775c234a0c98ebe" frameborder="0" width="1672" height="1254" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12541672Loomhttps://www.loom.com12541672https://cdn.loom.com/sessions/thumbnails/a49aba2aeaeb4bed8775c234a0c98ebe-ec56c0c9d8fdd0ed.gif194.88In this video, I’m excited to introduce our new Analytics section, where you can view important metrics related to your conversations with clients. By default, Analytics shows data from the last 30 days, but you can easily adjust the date range to fit your needs. Key metrics include conversations per user, transactions per conversation, and average response time, along with insights by phone number and location. I encourage you to explore the filters at the top of the screen to dive deeper into specific users, teams, or locations. Please take some time to familiarize yourself with these features to enhance your understanding of our communication effectiveness.