video1.0<iframe src="https://www.loom.com/embed/a631cf4e99cb4e6693234826bd91e60d" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/a631cf4e99cb4e6693234826bd91e60d-8d826d6f289a4500.gif185.306In this final step of our playbook, I emphasize the importance of codifying our experience after it has been live for a while. I encourage you to involve the entire team in defining our experience recipe, which includes identifying core ingredients and cooking techniques that shape our care model. This recipe will serve as our North Star, guiding us in delivering consistent emotional outcomes for our patients. I ask you to align on these elements, ensuring we maintain what makes our care meaningful as we grow. Let's work together to refine and elevate our approach!