video1.0<iframe src="https://www.loom.com/embed/a67f3bb2332b41b7b9da61dd994bb89b" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/a67f3bb2332b41b7b9da61dd994bb89b-99bcfad6f90f3645.gif79.659This Loom explains how an admin can reset a user’s password when the user cannot log in to the mobile or web application. Go to the GT users tab, select the user, and click the Change Password button. Enter the new password in the password and confirm password fields and click Change. After completion, a success message is displayed.