video1.0<iframe src="https://www.loom.com/embed/a6b3c1488f9e4d3b98c13ac8876aeac5" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/a6b3c1488f9e4d3b98c13ac8876aeac5-310dbbcce1fc7a3d.gif157.043In this video, I’m walking you through the process of setting up call transfers to live representatives. I cover how to create a new tool for transferring calls and the importance of using the correct formatting. Remember to always use this tool when a user requests to speak to a live agent. I also highlight the significance of caller ID settings during the transfer. Please make sure to follow these steps for effective call management!