video1.0<iframe src="https://www.loom.com/embed/a94a34d0726146ed8d912c62e9665210" frameborder="0" width="2180" height="1635" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>16352180Loomhttps://www.loom.com16352180https://cdn.loom.com/sessions/thumbnails/a94a34d0726146ed8d912c62e9665210-bc1af67ccee9e7d9.gif395.1638In this video, I walk you through the various use cases for creating nudges and alerts in Jiminy to enhance our customer success efforts. I emphasize the importance of tracking not only what is said during calls but also identifying gaps in conversations to improve our team's performance. I demonstrate how to set up alerts based on specific keywords, topics, and activity types, and I encourage you to customize these alerts to fit your needs. If you have specific themes or keywords that aren't currently in the platform, please reach out to your CSM for assistance. Remember, once you're done with a nudge, you can easily delete it to keep your focus aligned with our goals.