video1.0<iframe src="https://www.loom.com/embed/a961bf76e5e8437ab0846c5eb06b6052" frameborder="0" width="3840" height="2880" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>28803840Loomhttps://www.loom.com28803840https://cdn.loom.com/sessions/thumbnails/a961bf76e5e8437ab0846c5eb06b6052-52ec2532c88b9f8f.gif81.566667This Loom explains how to contact Administrator Support and when to use them for system-related updates. Support contact information is available in the top left of the screen and also at the bottom of the homepage on the help desk, with hours listed in Eastern Standard Time and a DocuBot chat option. It notes that administrator support may be needed for order updates such as changing tag size, tag type, or license duration, adjusting the payment date, or adding and removing a reference number, as well as for account updates like changing a pet owner’s jurisdiction location. If help desk guidance is unclear, administrator support is recommended for system-related questions or updates.