video1.0<iframe src="https://www.loom.com/embed/a9ee3f40cfe4470397371af56f02d3bc" frameborder="0" width="1514" height="1135" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>11351514Loomhttps://www.loom.com11351514https://cdn.loom.com/sessions/thumbnails/a9ee3f40cfe4470397371af56f02d3bc-0b7d2c1f5376f63f.gif743.957333This Loom explains how CheerJay Marketing Support Center requests work for getting website and NG-Engine changes completed. It emphasizes that CheerJay only updates your site when you submit a request, and you can submit website requests via cheerjaymarketing.com slash requests or choose update website or update ng-engine in the support center. The expected turnaround is within 24 business hours for simple changes and up to 72 business hours for larger buildouts, with test page reviews about 24 hours and another 24 hours to go live after approval. It also covers emergency tickets for when the website is broken and outlines key timing expectations like planning ahead and not submitting launch tickets 24 hours before launch.