video1.0<iframe src="https://www.loom.com/embed/a9f579d6e9284df29be2b5ce5b8ecf0e" frameborder="0" width="1662" height="1246" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12461662Loomhttps://www.loom.com12461662https://cdn.loom.com/sessions/thumbnails/a9f579d6e9284df29be2b5ce5b8ecf0e-1b7d8783725f17b1.gif400.768In this video, I conducted an experiment comparing the customer experience of a Dutch bank's website with and without a chatbot, specifically using HubSpot's customer agent. I walked through the process of checking the status of a card order, highlighting the time it took to find information on the website versus the efficiency of using a chatbot. I demonstrated how easy it is to set up the chatbot, which can significantly reduce customer wait times by providing quick responses. I encourage you to consider how implementing such technology could enhance our customer service. Please let me know your thoughts on this approach!