video1.0<iframe src="https://www.loom.com/embed/aa9f24362c7049acbac67392ff1cd2cf" frameborder="0" width="1728" height="1296" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12961728Loomhttps://www.loom.com12961728https://cdn.loom.com/sessions/thumbnails/aa9f24362c7049acbac67392ff1cd2cf-b36cc0a01126e8eb.gif286.635This Loom explains what to do in the platform when a campaign is cancelled or rescheduled. It first closes sales to prevent further ticket purchases, then goes to the campaign payments tab to either refund and cancel all tickets or transfer tickets to a new date by editing the campaign and adding a new date, hiding extra dates, and using the transfer option. For cancellations, refunds go back to the cardholder in 5 to 10 business days and ACH Direct Debit refunds are initiated only 60 days after payment issuance. For rescheduling, attendees receive an email notification and the speaker recommends updating ticket holders via the Communications tab using a general cancellation or rescheduling template, with a monitored reply-to address, and then reopening sales when ready.