video1.0<iframe src="https://www.loom.com/embed/abbe53fc4a7449d7b690f8b1fa0541da" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/abbe53fc4a7449d7b690f8b1fa0541da-75754addae57719d.gif784.341This Loom provides a reminder of the QSPP Business Management Platform and the onboarding program. It explains the shift from a tick and flick approach to demonstrating systems, staff understanding, and consistent application in community pharmacy practice, with greater customer involvement. The onboarding runs in three phases: phase one (weeks 0 to 5) activates the platform and builds evidence through daily workflows, phase two (weeks 5 to 7) enables detailed configuration and local governance and training setup, and phase three establishes continuous monitoring, reviews, and improvement. It also tours the platform home page, evidence section, wikis, BUZZ communications, tasks, QR-linked resources, and register access for senior managers.