video1.0<iframe src="https://www.loom.com/embed/abe6fbe917cd4194a9a50bdef40f281f" frameborder="0" width="1741" height="1306" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>13061741Loomhttps://www.loom.com13061741https://cdn.loom.com/sessions/thumbnails/abe6fbe917cd4194a9a50bdef40f281f-7d017dec4fd42833.gif67.063In this video, I emphasize the importance of mapping a real customer journey over the intended one during the first two weeks. I plan to talk to members to identify friction points and audit our automation and engagement processes, as diagnosing is crucial before redesigning. By month two, I aim to rebuild the onboarding process to ensure members achieve value in under seven days, making them feel seen and valued. Additionally, I need to clarify who in the company is responsible for the community aspect. Please be prepared to discuss these roles and share insights in our upcoming meetings.