video1.0<iframe src="https://www.loom.com/embed/ae1d82d3a5fe4bd8af15ebf360991de9" frameborder="0" width="2218" height="1663" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>16632218Loomhttps://www.loom.com16632218https://cdn.loom.com/sessions/thumbnails/ae1d82d3a5fe4bd8af15ebf360991de9-964f3d30fab062e7.gif143.036In this video, I walk you through the process of setting up the Autoreply feature in Wilmo, which automatically sends a message to customers when they create a ticket. To enable this, we navigate to the Autoreply section under email and AI in our settings. I demonstrate how to customize the message, such as informing customers that we’ve received their ticket and will respond ASAP. I also show an example of how it works in the inbox, confirming that the Autoreply message is sent instantly when a ticket is created. I encourage you to set this up to enhance our customer communication.