video1.0<iframe src="https://www.loom.com/embed/af32b89d97a441798daacf9f31432818" frameborder="0" width="1670" height="1252" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12521670Loomhttps://www.loom.com12521670https://cdn.loom.com/sessions/thumbnails/af32b89d97a441798daacf9f31432818-155645da8c625a8c.gif56.0017In this video, I walk you through the process of raising a complaint regarding customer service. If you're unhappy with the service you're receiving, you can easily submit a complaint by navigating to your pension portfolio, selecting your scheme, and starting a new pension request in the requests area. Make sure to include relevant details in the notes section before submitting. This will escalate your complaint directly to management for prioritization and review. I encourage you to take this action if you feel it’s necessary.