video1.0<iframe src="https://www.loom.com/embed/af7e3897e6bf4b37a2e6583e84bdfa44" frameborder="0" width="2018" height="1513" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>15132018Loomhttps://www.loom.com15132018https://cdn.loom.com/sessions/thumbnails/af7e3897e6bf4b37a2e6583e84bdfa44-c6a35bbc6f38cabc.gif606.4377In this final week of our deep dive into the Customer Service Management (CSM) app, I discussed support workflows and how your teams can effectively process customer support requests. We explored the importance of customer experiences and how tickets can be routed to multiple customer service spaces based on the type of request. I also introduced a new capability that enhances communication between customer service and engineering teams, allowing for better tracking and management of forwarded work items. I encourage you to review the setup of your customer service spaces and consider how these workflows can improve your team's efficiency. Please take a moment to familiarize yourself with the features we've covered and think about how they can be applied in your projects.