video1.0<iframe src="https://www.loom.com/embed/b09b3fb7435e4f6daea56b1e0ec6d38a" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/b09b3fb7435e4f6daea56b1e0ec6d38a-7ea9b5081aa87762.gif385.408This Loom explains the OpusOne calls page, how to interpret call statuses, and how to use the calls status filters. It starts by navigating to the Calls page under the Clients tab and then opening Show Filters, emphasizing that users should always check the calendar filter to ensure calls appear. It defines call outcomes: answered calls occur during location open hours with Accept Incoming Calls enabled, missed outside of open hours goes to voicemail, and missed calls are during open hours when Accept Incoming Calls is not enabled. It also covers call direction (inbound and outbound) and client sentiment determined by AI transcription insights.