video1.0<iframe src="https://www.loom.com/embed/b0da82c78f5f4261bbe90d6b908d0b66" frameborder="0" width="3840" height="2880" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>28803840Loomhttps://www.loom.com28803840https://cdn.loom.com/sessions/thumbnails/b0da82c78f5f4261bbe90d6b908d0b66-21acf6c6060b509c.gif199.7347In this video, I walk you through the simple steps to set up call transfers for your agent in NezoAI. I demonstrate how to add transfer numbers, create a transfer sentence, and set conditions for when calls should be transferred, such as to our sales or service departments. You can choose between warm and cold transfers, and I'm also showing you how to add multiple numbers for different departments. Please follow along and set this up for your agents to enhance their call handling capabilities. I hope you find this helpful!