video1.0<iframe src="https://www.loom.com/embed/b110f73b091448babb04017840282766" frameborder="0" width="1672" height="1254" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12541672Loomhttps://www.loom.com12541672https://cdn.loom.com/sessions/thumbnails/b110f73b091448babb04017840282766-9cfd681909a620b6.gif125.997In this video, I walk you through the customer hold settings and how they apply to service requests. I demonstrate how to put a customer, like Kathy Hinkle, on hold and the alerts that will pop up when trying to process orders or service requests for that customer. It's crucial to understand this feature to prevent any unauthorized transactions. Please make sure to review this process and let me know if you have any questions!