video1.0<iframe src="https://www.loom.com/embed/b124736936aa486dbfde41a9ed6d847c" frameborder="0" width="1586" height="1189" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>11891586Loomhttps://www.loom.com11891586https://cdn.loom.com/sessions/thumbnails/b124736936aa486dbfde41a9ed6d847c-2c6a448e2072f2d2.gif115.862This Loom demonstrates how to add a person to a call flow and configure a queue. Starting from the dashboard, you open Call Flows, find “Al-Hameen” in English, and use the pencil icon to add Philip to the call flow via the dial block, then save to confirm. It also explains that queue modules can play music while callers are holding, but you cannot add a person to the queue in the call flow. Finally, under Configurations, you edit the queue (for example, “test Q number one”) with the pencil icon and use orange button actions to add Philip and save.