video1.0<iframe src="https://www.loom.com/embed/b1469338e5204b4abe4fd51615496ef9" frameborder="0" width="1695" height="1271" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12711695Loomhttps://www.loom.com12711695https://cdn.loom.com/sessions/thumbnails/b1469338e5204b4abe4fd51615496ef9-39779a9caf4f5528.gif198.752In this video, I'm thrilled to introduce a new feature in Shiloh designed specifically for owner and admin accounts. This feature will automatically notify you about important updates regarding your agents, such as call ratings and performance metrics. I walk you through how to set up these notifications for individual agents and even apply them in bulk for your team. Please take a moment to implement this feature, as I believe it will significantly enhance your management experience!