video1.0<iframe src="https://www.loom.com/embed/b208b4c75f8445b492d7391416887223" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/b208b4c75f8445b492d7391416887223-bc066f6c05a1dbaa.gif242.027This Loom explains how to change a customer’s rental trailer and handle payment differences based on whether an invoice was already paid. Start by going to Calendars, finding the appointment, clicking Rent, opening the booking with the pencil icon, and canceling the existing rental before creating a new booking for the same date and time on the new trailer. If the customer already paid and the new trailer costs $20 more per day, the Loom updates the invoice for the $40 difference for two days and records the payment by charging the card on file. If switching to a cheaper trailer, it shows refunding $40 based on the transaction, including noting the tax details for the correct refund amount, and finally re-adding the Terms and Conditions tag if the rental agreement was completed.