video1.0<iframe src="https://www.loom.com/embed/b2948e3487004dfa9dc4235d6f41105f" frameborder="0" width="1280" height="960" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>9601280Loomhttps://www.loom.com9601280https://cdn.loom.com/sessions/thumbnails/b2948e3487004dfa9dc4235d6f41105f-684479435be8e0fd.gif172.38In this video, I walk you through the process of submitting a helpdesk ticket for you and your students using Incident IQ. To get started, log into Clever and find the red telephone icon labeled "Help Desk." Make sure to select the appropriate device type, either a Dell Pro 16 touch screen for teacher laptops or an Acer Chromebook Spin 5.11 for Chromebooks, and fill in the required fields, including your room number and phone number. If a student is submitting the ticket, it’s helpful for them to include their class schedule. Please remember to submit the ticket once all necessary information is provided.