video1.0<iframe src="https://www.loom.com/embed/b306bf6fde53446cb92edab0a5ad57ef" frameborder="0" width="1720" height="1290" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12901720Loomhttps://www.loom.com12901720https://cdn.loom.com/sessions/thumbnails/b306bf6fde53446cb92edab0a5ad57ef-ab2107f82e2c0365.gif125.6042In this video, I explain how to adjust a patient's account balance when it appears incorrect due to an ERA or remittance. I walk through the process of manipulating the claim status and updating the balance, ensuring that our front desk staff doesn't collect incorrect amounts. It's crucial to understand how these adjustments work as claims move through the RCM cycle. Please make sure to follow these steps when you encounter similar situations.