video1.0<iframe src="https://www.loom.com/embed/b34131caf9434a2ea6c2d611e6cf400a" frameborder="0" width="3010" height="2257" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>22573010Loomhttps://www.loom.com22573010https://cdn.loom.com/sessions/thumbnails/b34131caf9434a2ea6c2d611e6cf400a-4dbff0903a1dd209.gif349.841In this video, I walk you through how to effectively prompt the AI in Wilmo to manage support tickets, using a specific example of a customer wanting to cancel an order. I demonstrate how to modify the AI's response to first ask the customer about their concerns before proceeding with the cancellation. After testing the new prompt, I confirm that it successfully prompts the AI to inquire about the customer's dissatisfaction. I also explain how to save and activate this prompt for future tickets. Please ensure to implement these changes to enhance our customer support interactions.