video1.0<iframe src="https://www.loom.com/embed/b363b2484b27465785b9536f93baac30" frameborder="0" width="1506" height="1129" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>11291506Loomhttps://www.loom.com11291506https://cdn.loom.com/sessions/thumbnails/b363b2484b27465785b9536f93baac30-824596927e3567b6-full.jpg314.475This Loom explains how to add rules, actions, and the email plus loyalty recognition to an existing customer journey. After setting the trigger, you can drag and add the rules and actions, delete any items via the three dots menu, and undo changes with the Undo button. The presenter focuses on a birthday-related setup: sending an email one day before a moving part’s birthday, delaying the send until 11 a.m. local time, and applying a recognition to the customer’s loyalty account. They then create and design the email and add the recognition in the loyalty recognition section.